Your Business is Our Focus

Our suite of animal travel management solutions is built to transform your engagement with service animal owners and pet owners.

Over two-thirds of animal owners view their animal as a member of the family. As a result, animal owners expectations for interaction with enterprise businesses is increasing, especially in the travel industry and multifamily industry. For enterprises, the issues of addressing fake service animals is complex. At the same time, there are significant opportunities to capture mindshare of animal owners to grow revenue and competitively differentiate in service delivery.









End-to-End Solutions for the Airline Industry

Owner Account
Creation

PawsGlobal’s platform enables airlines to offer animal owners the opportunity to create and manage a highly personalized user account. The account’s dashboard functionality can span owner information, animal profile information, type of animal, documentation, and checklists. The account enables the animal owner to easily access documentation on an ongoing basis.

Document
Download & Upload

With a personalized format, the animal owner views the documentation relevant to their animal type for download or other mechanisms for owner access. The animal owner can upload, or provide via other mechanisms, the appropriate documentation within required time requirements. Documentation required for international travel can also be included, if desired.

Document
Validation

Based on the requirements of individual airlines, PawsGlobal incorporates the requirements of the Air Carrier Access Act. Based on the software flexibility, PawsGlobal’s software can include any new procedures and updated requirements that are tailored to an airline’s needs. PawsGlobal’s validation fulfillment services are via a social enterprise non-profit associated with National Industries for the Blind - the United States' largest employment resource for people who are blind.

Expiration
Monitoring

In addition to ensuring the correct documentation is initially provided, it is equally important to ensure that the expiration date of documentation is monitored. PawsGlobal will ensure that the expiration date of an animal health certificate, animal vaccinations are current and up-to-date. On a similar basis, the date of issuance for mental health documentation will be monitored. Alerts and reminders are issued to animal owners and can be within a checklist format.

Veterinarian
Connectivity

If desired by an individual airline, animal owners have the option to provide account access to their veterinarian. Via account access, the veterinarian can upload appropriate documentation for their animal. The engagement of the animal medical community allows a simplified process for the animal owner. If indicated by the animal owner, veterinarians can also receive alerts and reminders that the animal documentation requires updating based on expiration dates.

Document
Storage

PawsGlobal maintains a secure document storage environment for appropriate information. PawsGlobal utilizes best practices and approaches from the healthcare industry, including cybersecurity models used to support HIPAA Compliance, for storage and maintenance of sensitive personal information on behalf of the individual.






End-to-End Solutions for the Multifamily Industry

Deepen
Resident Engagement

Multifamily providers become the go-to, trusted source for residents by delivering a tailored pet portal to residents that enables veterinary documentation storage, veterinarian connectivity, mobile vet scheduling and other capabilities.

Increase
Length of Stay

Multifamily providers can leverage PawsGlobal's Data Insights Dashboard to drive strategic decisions based on data spanning the application process as well as resident relations.

Drive
Higher NOI

PawsGlobal increases net operating income via the eligibility engine that is intended to ensure policy compliance by residents and in turn, foster revenue streams from a higher base for pet fees.

Build
Data Insights

Multifamily providers can leverage PawsGlobal's Data Insights Dashboard to drive strategic decisions based on data spanning the application process as well as pet owner resident relations.

Reduce
Fraud

Multifamily providers can mitigate the perception that they are the regulations enforcer for service animals and emotional support animals. PawsGlobal has a profile creation and verification engine that conforms to the American Disability Act and the Fair Housing Act that encourages residents to appropriately select animal type and provide relevant documentation.

Competitively
Differentiate

Pets are a very visible aspect of many multifamily providers marketing approaches. PawsGlobal's processes coupled with a deeply personalized pet owner portal provide multifamily providers with the resources to competitively differentiate in the marketplace.

Data

Household Animals on the Move - A Market Snapshot

44% of pet owners who consider traveling without their pet, worry that the pet will miss them or they will miss their pet.

Pets have become increasingly integrated into families as "family members" and not simply companions. The pet industry reflects this trend with growth outpacing economic growth every year in the past decade. In 2017, the total U.S. pet industry expenditure was $69.51 Billion with year over year growth that continues to outpace overall economic growth. Coupled with the increase in expenditures, there is a significant trend towards pet ownership of smaller dogs. Dog-owning households with small dogs jumped from 39%* in 2012 to 50% in the 2017-2018 American Pet Product Association Survey. A report issued by Purdue University's School of Hospitality and Tourism management** reports that 49% of adult leisure travelers in the United States consider their pets to be part of the family. The emotional attachment to pets significantly affected the willingness to travel with pets, regardless of extra monetary cost and logistical inconvenience. Pet owners would like to spend time with their pets and want to share leisure experience with them.
 
Pet owner affluence is by far the largest factor in the decision to travel with pets in comparison to other socio-demographic characteristics, including age. 65% of owners who travel with their pets drive and 6% of owners state that an airplane is their mode of transportation. The biggest concerns for an owner to travel without their pets is that the care of the pet is at a lower standard. The next two concerns are that the pet will miss their owner, or the owner will miss the pet too much. As a result, more people are traveling with their pets, a recent travel survey finds that over 30% of pet owners are planning to take six or more trips with their pets this year. The travel survey does not differentiate between service animals and pets, so it is quite likely that the pet statistics also include service animals, legitimate or fake.

In parallel, the emergence of pet owners that feel entitled to take their pets on airplanes as service animals is an exploding trend. In February 2018, a major airline reported that there has been an exponential growth in service animals in the last 3 years. In contrast, airline statistics show a year-over-year decline for live animal volume in cargo for many major airlines. The rationale for misrepresentation differs between pet owners; the predominant reasons include the pet owner perception of the value received in exchange for the pet fee or their size of their pet is not allowed for in-cabin travel. For emotional support animals and psychiatric service animals, the Internet has provided an easy on-ramp to secure mental health documentation. However, very few pet owners understand that misrepresenting their pet as a service animal is a criminal offense. For example, in the State of California, misrepresentation is a second-degree misdemeanor. The offense is punishable with up to 60 days in jail and 30 hours of community service for an organization that services people with disabilities.


  The Department of Transportation established a Negotiated Rulemaking Committee in 2016 to negotiate and develop a proposed amendment to the Air Carrier Access Act of 1986. The focus was disability regulation for three issues, including whether to amend the definition of “service animals” that may accompany passengers with disabilities on a flight. PawsGlobal attended the series of monthly meetings, as a member of the public, for the DOT’s ACCESS Advisory Committee. At the end of the meetings, PawsGlobal was requested to provide a Report on Technical Feasibility by committee chairs of the Service Animal Working Group.    

PawsGlobal’s Report on Technical Feasibility was subsequently included in the Pre-NPRM Comment by the United Service Animal Users, Supporters and Advocates. Media coverage of the compromise document includes coverage by the Wall Street Journal in 2017.  

In February and March 2018, media coverage intensified based on different events involving pets, fraudulent service animals and emotional support animals as well as animals in cargo. The media visibility of the transportation of household animals continues to highlight the need for enterprise businesses to provide an optimal and consistent experience for household animal owners. PawsGlobal’s solution suite is designed to address the problems and maximize opportunities for the travel industry and multi-family industry.  



*2012 AVMA Sourcebook
**Kirillova, K, Lee, S, Lehto, X (2015), Journal of Quality Assurance in Hospitality & Tourism, 16:1,24-44

A little about PawsGlobal

  • Revolutionary Approach

    PawsGlobal provides the first solution suite in the world focused on transforming the multifamily industry approach                       to pets.  

  • Software Startup Expertise

    Proven software startup track record by key members of the PawsGlobal executive team. Their expertise is being                           applied to pave a path for early adopter success for                                   customers in the multifamily industry.                                                      

  • Enterprise Centric

    Via patent pending technology, PawsGlobal provides an innovative hosted cloud technology platform                                               that serves as a repository of key information and                 
                          documentation as well as eligibility engine to                                               facilitate pet and assistance animal eligibility.

Our Team

Marcia E. Alden – Founder and CEO
Marcia’s passion for technology innovation coupled with her love of travel with the family’s Affenpinscher produced PawsGlobal, Inc. Prior to founding PawsGlobal, she held a number of senior roles at Microsoft focused on strategy build-out and worldwide execution.  In her role as Microsoft’s Worldwide Consulting Lead for Digital Marketing, Marcia led a global team spanning six continents focused on new and innovative solutions.  Prior to Microsoft, Marcia led business development at S1, a start-up company that delivered the first suite of internet banking solutions to the financial industry.

Jenine Stanley – Service Animal Stategy Director
Jenine's experience with service animal advocacy spans 30 years at the local, state, national, and international levels. She serves as a co-chair on the Service Animal Working Group as part of the review of the Air Carrier Accessibility Act. In her role, she is focused on clarifying what household animals can and cannot be brought on board so that animals are serving legitimate purposes.

Yogesh Dhande – Technology Lead
Yogesh brings extensive experience in Web, Mobile and Analytics to PawsGlobal. He leads a team of seasoned developers to deliver digital transformation within PawsGlobal's platform. His passion for quality and on-time delivery aligns with PawsGlobal focus on rapid and agile innovation approaches to the market.

Tom DePasquale – Advisory Board Chairman and Chief Strategist
Tom is a seasoned founder of start-ups. His focus is the intersection of business models, funding, and resource development. He was the Executive Vice President of Technology at Concur (acquired by SAP) with responsibilities for technology strategy as well as operational and technical integrations of multiple acquisitions.  He was the CEO and Founder of Outtask which was acquired by Concur. 

Doug Brown – Veterinary Industry Advisor
Doug is the founder and chief executive of Vetlocity, and the visionary behind the first fully automated end-to-end loyalty solution designed to strengthen the bond between manufacturers, veterinarians, and those they serve. Known in the industry as a marketing innovator and animal health expert, Doug serves an important advisory role for PawsGlobal’s integration of animal health records and the veterinary industry.

Michael Infante – Hospitality Industry Advisor
Michael’s background includes a focus on developing global ecosystems and strategic alliances of retail, travel, and hospitality businesses. He is the CEO for MiCamp Solutions which includes technology solutions to empower the retail industry for leading edge, fully compliant point-of-sales payment systems, including airport concession programs.

 

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